Refund policy

At Ladder & Crow, we want you to absolutely love your gear. If you’re not satisfied, we’ll make it right.

We offer refunds for:

    Items that were sent incorrectly

    Damaged or defective products

Refund requests must be made within 30 days of the purchase date.

To request a refund, please contact us at ladderandcrow@gmail.com with your order number and a brief description of the issue.

This Refund Policy may be updated at any time without prior notice. For the most current version, please reach out to ladderandcrow@gmail.com.

For best long-term results, please refer to our washing and care instructions provided with your purchase.